Sales Returns, Refunds & Store Credit Notes

Handle customer item exchanges and returns with full inventory reconciliation.

1. Processing a Sales Return

1. Go to Sell > All Sales or search the invoice number on the POS screen.
2. Click Actions > Sell Return.
3. Select the returned items and quantities.
4. Choose Refund Method:
   • Cash Refund: Deducts from today's cash drawer float.
   • Store Credit Voucher: Customer can use the credit note on their next shopping visit.
5. Returned items are restocked into your inventory automatically.