Refund & Returns Policy

1. Scope of the Policy

This policy applies to all purchases made through our website, https://oasispos.in. It covers refunds and returns for our software licenses, subscriptions, and related services. Please read this policy carefully to understand your rights and obligations.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  1. Technical Issues:
    • If the software fails to function as described and the issue cannot be resolved by our support team.
  2. Cancellation:
    • If you cancel your purchase within 14 days of the transaction and have not activated or downloaded the software.
  3. Misrepresentation:
    • If the product was not delivered as advertised due to an error on our part.

3. Non-Refundable Conditions

Refunds will not be provided under the following circumstances:

  • The software has been successfully downloaded, installed, and activated.
  • The issue is due to customer negligence, such as failing to meet system requirements.
  • Subscription plans or renewals that are already in use.
  • Any claims made beyond 14 days of the original purchase date.

4. Return Process

To initiate a refund or return, please follow these steps:

  1. Contact Us:
    • Send an email to support@oasipos.in with the subject line “Refund Request” or “Return Request.”
    • Include your order details, such as the purchase date, order number, and reason for the request.
  2. Verification:
    • Our team will verify your request and may request additional details, such as screenshots or error logs.
  3. Resolution:
    • We will evaluate your request and provide a response within 7 business days.

5. Refund Timeframes

Once your refund is approved, the following timelines apply:

  • Payment Method: Refunds will be processed using the original payment method.
  • Processing Time: Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

6. Fees and Costs

  1. Transaction Fees:
    • Refunds may be subject to a transaction fee to cover payment gateway charges, which will be deducted from the refunded amount.
  2. No Hidden Charges:
    • We do not charge additional fees for processing refund requests.

7. Product Requirements

  • For software-based products, no physical return is required. However, you must uninstall the software and cease any further use once the refund is approved.
  • Any associated data or customer information stored using our services must be exported and removed from the system before termination of the license.

8. Exceptions

  • This policy does not apply to free trials, demo versions, or promotional offers.
  • Refund requests related to third-party integrations not directly managed by Oasis POS are not covered.

9. Customer Support

If you have any questions or need assistance with a refund or return, please contact us:

Oasis POS
832 Oasis Tower, Mount Road, Chennai 6002, India
Email: support@oasipos.in

10. Updates to this Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

By purchasing from Oasis POS, you acknowledge and agree to this Refunds and Returns Policy. Thank you for choosing Oasis POS!